At Snakehive complete transparency and honesty is at the heart of everything we do which includes safeguarding your information.
The information below will keep you updated about how we collect, use and protect your information. By browsing our website you are accepting and consenting to the practices described in this policy.
Our promises
Here are our promises when it comes to your data:
- To protect your data at all costs
- To give you complete control over what information we have
- To only ask for information that we need or to help improve your experience with Snakehive
- To be as open with you as possible about what data we have and what we do with your data (more info below)
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To delete your data when we don't need it anymore
Snakehive is committed to ensuring that your privacy is protected at all times. We also aim to communicate as clearly as possible to you about what data we collect and what we do with that data, but if you have any queries or concerns about any of the information provided here please just drop us an email at sales@snakehive.co.uk
What information do we collect, how we use it and why we collect it
We need information from you in order to give you the best customer experience and to be able to process your order with us. We represent the "data controller" who is in charge of deciding what personal data is being collected.
Your name, address and contact details when you make a purchase or sign up for an account.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information allows us to be able to fulfil your order and respond effectively to any of your queries.
Information about how you browse and interact with our site
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This is so that we can show you relevant Snakehive adverts as you browse the web. This information will be completely anonymised and may be shared with trusted third parties to enhance your experience.
Any comments or product reviews you may decide to leave
For example, if you decide to leave a product review this may show on the site to provide a better experience for future users.
Any contact history you have with Snakehive
When you contact us we need to be able to provide you with effective customer support so you can get the best customer service and support from us.
Your email address if you provide it
Only with your permission, we may send you emails about our store, new products and services, (something you won’t want to miss out on!)
Your phone number if you opt-in to SMS marketing
When you opt-in for SMS marketing and agree to our Terms of Service, you expressly consent to receive promotional SMS content from us. We securely store your consent information, including the date and time of consent, along with your phone number. This information is used solely for delivering SMS marketing messages that you have opted to receive, which may include promotional messages, special offers, updates, alerts, and customer support related to our SMS services. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS. Additionally, we analyse engagement with our SMS messages to enhance our marketing communications. You may opt out of the SMS Marketing Program at any time by following the instructions provided in the messages. Upon opting out, your phone number will be removed from our SMS marketing list.
We may update this Privacy Policy periodically, and any changes will be posted on this page. We encourage you to review this policy regularly. We do not share your phone number with third parties for their own marketing purposes. However, we may share your information with:
- Service Providers: We use a third-party provider to facilitate our SMS marketing services, but they are required to use your data only as directed by us and for purposes directly related to this program.
- Legal Compliance: In the event of legal obligations, we may share data if required by law or in response to valid legal requests.
If you enter one of our competitions
We may require your name, email address or social media contact details to be able to contact you regarding the outcome of a competition.
Of course, you don’t have to give us any of this information however if you don’t it will limit your ability to interact and purchase from us. We only collect data that will help and improve your buying experience or process your order with Snakehive.
How long do you keep my data?
We promise we’ll only keep it for as long as necessary for the purpose of why it was collected. At the end of this period, the data will be deleted completely or made anonymous.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@snakehive.co.uk or mailing us at:
Snakehive, Unit 1, Tillingbourne Court, Dorking Business Park, Dorking, RH4 1HJ
Who do you share my information with?
We will never sell any of your personal data to any third party.
We will only ever share your data with trusted third parties that form an essential part of being able to provide a service to you.
We audit our third party data providers regularly to ensure that your privacy is respected and protected at all times and if we stop using their services we will ensure that any data held by them will be deleted or made anonymous.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
These are the types of categories of companies we share data with to form an essential part of being able to provide our services to you:
- Logistics providers in order to be able to get goods to you, including payment providers, delivery companies and fulfilment services
- Professional service providers including advertising partners and website hosts
- Fraud prevention companies
What steps do we take to protect your data?
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We secure access to all transactional areas of our websites and apps using ‘https’ technology
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by Stripe Payments Europe ltd. We agree that at all times you shall be compliant with applicable Payment Card Industry Data Security Standards (“PCI-DSS”) and the Payment Application Data Security Standards (“PA-DSS”).
We have a detailed process in place to regularly monitor for threats of attack and any vulnerabilities.
Where is my data processed?
At any time data may be processed both inside and outside of the EEA. However, if we process your data outside of the EEA we have processes in place to ensure the data receives the same protection as it would as if it were processed within the EEA.
What are my rights?
- The right to be informed about the personal data we hold about you and how it is being used. (as set out in this policy)
- The right to be given access to the personal data we hold about you.
- The right to correct any inaccurate personal information we hold about you.
- The right to request that we delete your data or stop processing it
- The right to stop any consent-based processing of your data once you withdraw that consent.
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to object to your personal data being used. (For example for direct marketing purposes)
If you want to exercise any of your rights or have a question or complaint please just contact us at sales@snakehive.co.uk
How can I stop my data being used for direct marketing purposes?
Simply click unsubscribe from any us our email communications or contact through the below methods below to let us know your preferences have changed
Cookies
We use Cookies when you visit our site. A 'Cookie' is a small file that is download to your device when you visit a website. This contains information about your interaction and usage of our website, allowing the website to recognise a user and provide them with a tailored experience. By using our site, you agree to us and our trusted third parties to place these sorts of Cookies on your device and accessing them when you visit the site again in the future.
You do not need to have Cookies enabled to be able to order from our website, but having them enabled allows for a better website experience.
Age of Consent
This website is not intended for children and we do not knowingly collect data relating to children.
How to contact us
- Drop us an email at sales@snakehive.co.uk
- Write to us at: Radstow Group Ltd, Unit 1, Tillingbourne Court, Dorking Business Park, Dorking, Surrey, RH4 1HJ, United Kingdom
Mobile Terms of Service
Last updated: Oct. 28, 2024
The Snakehive UK mobile message service (the "Service") is operated by Snakehive (“Snakehive UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Snakehive UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Snakehive UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Snakehive UK. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Snakehive or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Snakehive UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Snakehive or email sale@snakehive.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.